What are Non-conformances?
Non-conformances (NCRs) are used to formally document and resolve serious deviations from project standards, specifications, or contracts.
Unlike quick issues or defects, Non-conformances typically require investigation, corrective action, and explicit close-out — and often need to be reported to leadership, auditors, or clients.
Visibuild’s Non-conformance feature helps teams manage this entire process in one place.
Step 1: Create a Non-conformance template
Non-conformances can be created from templates to ensure consistency across projects. If you're a project admin that has access to templates, here's how to create one:
Go to the Company Templates or Project Templates area
Create a new template with type "Non-conformance"
Add tasks to represent investigation steps, corrective actions, or preventative measures
Add requirements to tasks to capture structured responses (e.g. root cause, actions taken, approvals)
💡 Your company may only need one Non-conformance template which can be reused across all projects.
Step 2: Create a Non-conformance on a project
Once a template exists, Non-conformances can be raised on projects.
Open your project
Create a new Non-conformance from the template
Assign responsible parties and due dates to tasks
Complete tasks and requirements as the issue is investigated and resolved
ℹ️ If at least one Non-conformance template exists for a project, ad-hoc creation of Non-conformances (i.e. without a template selected) is disabled to maintain consistency.
Step 3: View and manage Non-conformances in the Register
Each project includes a Non-conformance Register, designed to give a complete, auditable view of all NCRs.
The register allows you to:
See all Non-conformances in one place
Review task requirement responses across non-conformances
Track progress from raise → investigation → resolution → close-out
To view the register tracker view for a non-conformance template:
Navigate to the Trackers page
Select your Non-conformance template
Navigate to the Register tab at the top-right
Step 4: Export Non-conformance data to Excel
You can export the Non-conformance Register for reporting or sharing outside Visibuild.
Open the Non-conformance Register
Click Export
An Excel (.xlsx) file will be generated and emailed to you
The export:
Includes the register data in a structured table
Separates template revisions into individual sheets
Is suitable for reporting, auditing, or BI tools
Non-conformance data is also available via the Visibuild Core API for customers who want to integrate with external systems or reporting tools.
You can find the API documentation here:
Next steps
If you’re rolling out Non-conformances to your team:
Start with a single, well-designed template
Align on what “done” means before closing an NCR
Use the Register and Excel exports for regular quality reviews
If you’d like help setting this up, reach out to your Visibuild Customer Success rep.