The tickets module allows users to configure email settings to notify individuals or companies when a ticket has been created or updated, at both a project specific or company wide level.
Company Wide Notifications
Often, you will configure a warranty email to receive ALL notifications of issue creation and replies across all projects. Please note this is only applicable for company admins
To configure these settings:
Navigate to Your Company Tab
Select Company Setup
Select Tickets
Scroll down to Email Notifications
Add Warranty Email Address
Project Specific Notifications
You can also set up specific email structures for notifications at the project level. From here you have 2 options:
Add one inbox to receive an email when a customer replies to a ticket notification
Add multiple inboxes to receive an email when a new ticket is created
To configure these settings:
Navigate to Project Settings
Click on Tickets
Scroll down to Email Notifications
Add Emails as required
